FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What does it mean to subscribe to something?

When you subscribe to a resource  for the first time, an account will be created for you automatically. This account allows you to access your subscriptions using your own login information. You will be able add subscriptions to your account as we develop and release new materials. 

How do I set up the password for my new account?

When you subscribe to a resource for the first time, an account is created for you. You will receive an email with an auto-generated password. If you want to ensure that all of your subscriptions appear in the same account, please use the same email and password each time you subscribe to a new resource.  

How do I reset my password? 

If you need to reset your password, you can do so from the Login page. Simply click the “Lost your password?” button beneath the login form, enter your email address, and a new temporary password will be emailed to you. The password reset page can also be found here.

Where do I find the resources I’ve subscribed to? 

Any resources you have subscribed to will appear in the drop down menu under “My Subscriptions.” Please note, “My Subscriptions” will not appear unless you are logged into your account. Each individual resource you are subscribed to will appear in the drop down menu under “My Subscriptions.” Simply click on the name of each resource to access all of the materials. 

Is my account free?

Yes! Your account with Sanctuary will always be free.

Why do I need an account?

Having an account allows you to subscribe to the materials from Sanctuary that you are most interested in using. User accounts also allow Sanctuary to provide better customer support, improve the user experience of our website, and provide anonymized data for grant applications and donor updates. 

Is my account information private?

Yes! Your account information, including your password, is completely private and will never be shared with third-party organizations. Any website usage reports created for grant applications or donor updates is completely anonymized. Your privacy and security are important to us. Please email us if you have any questions. 

Is there a limit on how long I have access to my subscriptions?

No. When you or your church subscribe to you have access for life. You will always be able to revisit and reuse the materials with additional groups. 

What kind of training is required to facilitate The Sanctuary Course or Faith, Grief, and COVID-19 ?

There is no training required. However, experience leading a small group is helpful. Both resources provide valuable information about how to facilitate and lead discussions.

I don’t feel equipped or qualified to facilitate these conversations. What might you recommend?

The Sanctuary Course and Faith, Grief, and COVID-19 can be run by anyone who has experience facilitating small groups. They do not require you to have any special knowledge about mental health; they only require a willingness to create a safe space for conversation and learning.

If you’d like to run the course, but are feeling nervous about doing it alone, why not consider collaborating with an experienced small group leader or a mental health professional in your church?

How can I use The Sanctuary Course or Faith, Grief, and COVID-19 while practicing physical distancing or in quarantine?

Once you create an account and sign up for a subscription, all of the materials that you’ll need are accessible online. We encourage you to follow your government’s recommendations for group gatherings and physical distancing. It is possible to facilitate both The Sanctuary Course and Faith, Grief, and COVID-19 in an online environment using virtual meetings to facilitate discussions and watch the films together. We encourage you to walk through these materials with other people.

Can I use the materials with multiple small groups at the same time?

Yes, many churches and organizations run several groups at one time. This helps keep group sizes small, allowing more in-depth discussions and deeper personal connections within the group. 

How do participants access the materials?

After you subscribe (and an account is auto-generated for you, if it is your first subscription), the materials will be available when you log in to your account. You can distribute the materials to your participants by emailing the PDFs to them or encouraging them to create  accounts themselves.

Participants can view PDFs on their iPads, phones, or laptops. Some participants may choose to print the materials on a home printer or have them professionally printed. Your group or church might also decide to print the coursebook for all your participants.

Can I print The Sanctuary Course coursebook or the Faith, Grief, and COVID-19 discussion guide?

You can print these PDFs on a home or office printer, but please be advised that a large amount of ink will be required, particularly for The Sanctuary Course. Feel free to send them to an online printer or a local printer in your area. The price of printing will depend on the printer you choose, whether you print in black and white or colour, and whether the copies need to be shipped.

How do I prevent the films from cutting in and out?

For best viewing quality, download the films to your device. This will prevent a slow Internet connection from interfering with your experience.

To download the films, you can follow the link that says “Watch on Vimeo” next to each film. This will take you to the Vimeo page for the film. From there, scroll down to the description of the film. There is a button that says “Download” and the option to download in various formats and sizes. We recommend the HD 720p or HD 1080p download for best quality. 

When should the reading be completed?

The Sanctuary Course is intended to be read, processed, and responded to in community. This means that each session can be read together out loud during the small group time. Invite participants to take turns reading and then pause to talk about the discussion questions.

However, groups that meet online are encouraged to complete the reading outside of the group time and spend more time on the discussion questions and reflection activities when they meet. Decide as a group what works best for you.

Faith, Grief, and COVID-19 does not include any additional reading material. The discussion guide facilitates questions and conversations during meetings. 

How do I use the audiobook for The Sanctuary Course?

After launching the course, we had a number of requests for an audiobook. Having The Sanctuary Course on audiobook makes the course more accessible for all kinds of people, including those with visual impairments or who prefer listening to reading. It also helps leaders facilitate their groups by either listening to the sessions together as a group or encouraging group members to listen to the material before they meet.

When you log in to your account and view your subscription of The Sanctuary Course, there is a button to download the entire audiobook right below  the button to download the coursebook PDF. You can also play each session of the audiobook individually when you go to the individual session pages. 

If you’d like to download each session of the audiobook individually, you can do so on the All Media page or on each session’s page. On the All Media page, clicking on the file takes you to a media player on its own page. Right click on this media player and select “Save File As.” On the individual session pages, click on the yellow “Audiobook Session” button and then follow the same steps to download the file by right clicking on the media player.

Can someone help me create an account or add a new subscription to my account?

Absolutely! We’ve created the video below to help explain how to use the website, including how to create an account, add a new subscription, access your subscriptions, change your password, and more. If you have additional questions, please email us.

Have questions about any of our tools or resources? Contact us at

support@sanctuarymentalhealth.org